Refund policy

At BAIR BIKINI, we want you to be completely satisfied with your purchase. Our return policy is designed to ensure a hassle-free experience for our customers. Please review the following guidelines for returns:

1. Eligibility:
- We accept returns for swimwear within 14 days from the date of delivery.
- To be eligible for a return, the swimwear must be unworn, unwashed, and in its original condition with all tags and hygienic liners intact.
- Please note that for hygiene reasons, we cannot accept returns on swimwear bottoms if the hygienic liner has been removed or tampered with.

2. Return Process:
- If you wish to return an item, please contact our customer support team within the specified return period.
- Customers are kindly requested to bear the cost of return shipping fees as outlined in our return policy.
- Once you have processed the return, please provide the tracking number to customer service and all eligible orders will be refunded.

3. Return Shipping:
- The customer is responsible for the return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method to ensure the safe and timely arrival of the return package.
- BAIR BIKINI is not responsible for any lost or damaged return shipments.

4. Refunds:
- Once we receive and inspect the returned item, we will process the refund within 3-5 business days on all eligible orders.
- The refund will be issued to the original payment method used for the purchase, excluding any shipping charges.
- Please note that it may take additional time for the refund to appear in your account depending on your bank or credit card provider.

5. Exchanges:
- At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Non-Returnable Items:
- For hygiene reasons, we cannot accept returns on swimwear bottoms if the hygienic liner has been removed or tampered with.
- We do not accept returns on sale or promotional items unless they are defective.

7. Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact our customer support team immediately.
- We will arrange for the return shipping and provide a replacement or issue a refund, based on your preference.

8. Customer Support:
- Our dedicated customer support team is available to assist you with any return-related inquiries or concerns.
- If you have any questions or need assistance, please contact us via email or phone during our business hours.

Please note that our return policy is subject to change without prior notice. Any updates or modifications will be communicated on our website or through direct customer communication channels.

We appreciate your understanding and cooperation in adhering to our return policy. If you have any further questions or need assistance, please do not hesitate to reach out to our customer support team.