FAQs

We're here to assist you with any questions you may have. Dive right in!

1. Q: How do I determine my swimwear size?
A: We provide a detailed size chart on our website to help you find the perfect fit. Simply measure your bust, waist, crotch and hips and compare them to our size guide.

2. Q: What is your return policy?
A: If you're not completely satisfied with your purchase, you can return it within 5 days of receiving it for a full refund on eligible orders. please see our return policy for a more detailed rundown. Please note that the swimwear must be in its original condition, unworn and with all tags and liners attached. Customers are responsible for the cost of return shipping fees as outlined in our return policy.

3. Q: How long does shipping take?
A: We strive to process and ship all orders within 1-3 business days. Delivery times may vary depending on your location. Once your order is shipped, you will receive a tracking number to monitor the progress of your package.

4. Q: Can I cancel or change my order?
A: We process orders quickly, but if you need to cancel or make changes, please contact our customer support as soon as possible. We'll do our best to accommodate your request, but please note that once an order has been shipped, it cannot be changed or canceled.

5. Q: Do you offer international shipping?
A: Currently, we do not offer international shipping services. However, we are actively working on expanding our shipping capabilities to include international destinations in the near future. We apologize for any inconvenience. This may cause an appreciate your patience.

6. Q: How do I care for my swimwear?
A: To ensure the longevity of your swimwear, we recommend rinsing it in cold water after each use and avoiding excessive exposure to chlorine or saltwater. Hand wash your swimwear with mild soap and lay it flat to dry to maintain its shape and color. We provide a detailed care card with every order.

7. Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay through PayPal and ShopPay for added convenience.

8. Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your package on our website or the shipping carrier's website.

9. Q: How can I contact customer support?
A: You can reach our customer support team by emailing info@bairbikini.com. We strive to respond to all inquiries within 48 hours.

10. Q: Do you offer gift cards?
A: Unfortunately, at this time, we do not offer gift cards. We apologize for any inconvenience. This may cause and appreciate your understanding.


Remember, we're here to make your swimwear shopping experience enjoyable and hassle-free. If you have any further questions, don't hesitate to ask. Happy swimming!

FOUNDER

NIKKI HALL

The visionary and creative mind behind Bair Bikini.